Last Updated: 23.11.2025

 

This Refund Policy explains the conditions under which PS Global Logistics (“we”, “us”, “our”) may issue refunds for services purchased through www.psglobalmarketing.com. By purchasing our services, you (“Client”) agree to the terms below.

 

 

1. General Policy

 

Our services involve strategic planning, consulting, technical work, and professional labor. Because these activities cannot be reversed once completed, most of our services are generally non-refundable once work has begun.

 

However, we evaluate refund requests fairly and individually. In certain cases, partial or full refunds may be granted, depending on the circumstances and the amount of work delivered.

 

 

2. Situations Where a Refund May Be Provided

 

2.1 Duplicate or Accidental Payment

 

If the Client submits the same payment more than once, the duplicated payment will be refunded.

 

2.2 Billing Errors

 

If an incorrect or unauthorized charge occurs due to our mistake, we will correct it or issue a refund.

 

2.3 Work Not Started

 

If no work has been initiated within 10–15 business days of purchase and the Client requests cancellation, a full refund may be issued.

 

2.4 Cancellation Before Work Begins

 

If the Client cancels a project before any work has started, a full or partial refund may be granted.

 

2.5 Partial Refund for Incomplete Projects

 

If a project has started but is not fully completed, we may issue a proportional refund based on the work delivered and resources invested.

 

2.6 Legal Requirements

 

If applicable consumer protection laws mandate a refund, we will comply.

 

 

 

3. Situations That Are Not Eligible for Refund

 

Refunds will not be issued for the following:

 

3.1 Completed Work

 

Once a service, task, or project has been completed, it cannot be refunded.

 

3.2 Work Already Performed

 

Any work already executed, including planning, strategy, analysis, or setup, is non-refundable.

 

3.3 Marketing Performance

 

We cannot guarantee specific marketing results such as sales, leads, conversions, ROAS, CPC, CPM, or traffic volume. Refunds are not issued for performance dissatisfaction or campaign outcomes.

 

3.4 Platform Restrictions

 

Refunds are not granted for issues caused by third-party platforms, including:

• Ad account bans

• Rejected ads

• Policy restrictions

• Tracking inconsistencies

• Algorithm changes

• System errors or downtime

 

These are outside our control.

 

3.5 Client-Related Delays

 

Refunds will not be provided if the Client:

• Fails to supply required access or materials

• Delays approvals

• Violates advertising policies

• Provides misleading or incomplete information

 

3.6 Change of Mind

 

Refunds are not issued simply because the Client changes their mind after purchasing a service.

 

 

4. Cancellations

 

If a Client chooses to cancel a service:

• If work has not yet begun, the Client may receive a full or partial refund.

• If work has already begun, refunds are limited and assessed based on the work completed to that point.

 

If a project remains inactive for more than 30 days due to Client inactivity, we may close it without issuing a refund.

 

 

5. Refund Request Procedure

 

To request a refund, the Client must contact us via email:

 

Email: contact@psglobalmarketing.com

Subject Line: Refund Request

 

The request must include:

• Full name

• Email used for the purchase

• Invoice number (if applicable)

• Explanation of the reason for the refund request

 

We will review refund inquiries within 3–5 business days.

 

 

6. Updates to This Policy

 

We may update this Refund Policy at any time in order to reflect:

• Legal requirements

• Regulatory changes

• Payment processor standards

• Internal policy adjustments

 

Any updates will be published on this page with a revised “Last Updated” date.

 

 

7. Contact Information

 

For any questions related to this Refund Policy:

 

PS Global Logistics

Mladost 4, bl. Business Park 1, Building 11, fl. 8

Sofia 1766, Bulgaria

Email: contact@psglobalmarketing.com

Website: www.psglobalmarketing.com

Business Registration Number: 208100392